Can anybody help me with my problem or direct me to the right direction.
When try to load Explorer 8.6 (that came with Photo Impact 12)I get the following message;
Ulead Explorer set up
installer detected a version of photo explorer already installed in your system. Please uninstall that version first.
I uninstalled the trial version (it never work as it always turned on searched the photofiles and closed straight away) from a few months ago using Windows add/remove program, I searched the C & D drive for any other file and deleted, I them cleaned out the Recycle bin (I've done this about 10 times or more).
In the Add/Remove window there is a Ulead explorer 2.61mb but when I try to remove it, it starts up the Photo Explorer install window which gives me the same message ( installer detected a version of photo e.....)as when I try to install Photo Explorer.
I've tried everyway to delete it, to search (to no avail), to install photo explorer nothing works.
I contacted Ulead support in Australia but they only support software they pass on to the retailer not the downloads Software.
I requested help from Ulead Tech Support, either they are busy or don't care to answer (I think the latter).
How can I get around this catch 22.
Is there something in the registry that needs to be deleted if so, what is it and how do I do it (I'm not to competent in the inner workings of the computer.