Photo Explorer 8.5 WILL NOT recoginse video formats

[langers8]

Photo Explorer 8.5 WILL NOT recoginse video formats, AVI, MPEG, MPG etc etc

I have Photo Explorer version 8.5!! When I go to "support" on the web-site, I have to "register" my product, I did, then, when I try to do this it says "product already registered" ?????
Is there ANY way to get support?
How do I convert video files?
There is NO “S/N Button” on the web page.
It does NOT convert video files ! when I follow instructions, it says "This function only supports video files. Select files which apply to it"
IT DOES NOT!!!!!
This is AFTER I have selected a video file???????
This is NOT a good advertizement for Ulead products. I cannot find ANY way to get support on-line. This is my last option, it seems. Please somebody reply with some positive help

[sjj1805]

If you have already registered your product then go the the Ulead website
http://www.ulead.co.uk/runme.htm where at the top right of the screen is a picture of a man and "member"
click this to bring up the log in screen. enter your email and the password you created when you registered. If you have forgotten your password there is an option for it to be emailed to you.

You will now be able to contact tech support.