NEW! Corel PaintShop Pro 2018

PSP x9 & Win10 Creator's Update

Corel Paint Shop Pro

Moderator: trueblue

PSP x9 & Win10 Creator's Update

Postby karebai » Mon Nov 20, 2017 12:18 pm

Apologies if this has been covered, had a quick look and found nothing ...

Running win10 pro, X9 behaving fine, then CU finally arrived and installed - now X9 will not open??

TIA for any help/suggestions.
K
karebai
 
Posts: 21
Joined: Fri Dec 02, 2011 6:24 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
processor: AMD DualCore A9-9410
ram: 8GB
Video Card: AMD R5
Hard_Drive_Capacity: 1TB
Corel programs: PSP X5; PSP X8 Ultimate: PSP X9

Re: PSP x9 & Win10 Creator's Update

Postby JoeB » Mon Nov 20, 2017 6:29 pm

I don't use WIN 10 so just asking: Can you uninstall the CU update? If so, you might still have to do a reinstall of PSP.
Regards,

JoeB
Using PSP 2018, 32-bit
JoeB
 
Posts: 1449
Joined: Fri Mar 28, 2008 10:04 pm
Location: Canada
operating_system: Windows 8.1
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: LENOVO 4524PE4 ThinkCentre M91p
processor: 3.10 gigahertz Intel Quad Core i5-2400
ram: 8 GB
Hard_Drive_Capacity: 4.6 TB
Corel programs: PSP 9, X7 to 2018, 32 & 64-bit

Re: PSP x9 & Win10 Creator's Update

Postby Ken Berry » Mon Nov 20, 2017 6:50 pm

FWIW, the Creators Update did not affect any of my apps, PSP X7, X8, X9 and 2018 included. And we don't seem to have received a similar complaint from other users, many of whom would by now also have installed the Creators Update to their Win 10.

Uninstalling the CU will not achieve much, Joe, since it will appear again, and probably install again at the designated install time if the computer is left running.

I would first have tried resetting PSP (hold down the Shift key when clicking the desktop icon). If that did not work, I would then uninstall PSP using the clen-up tool in the sticky post at the top of this forum, then reinstall.
Ken Berry
User avatar
Ken Berry
Site Admin
 
Posts: 19605
Joined: Fri Dec 10, 2004 9:36 pm
Location: Levin, New Zealand
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Hewlett-Packard 2B0F
processor: Core i3-4130T 2.9 GHz
ram: 8 GB
Video Card: NVidia GeForce 710A
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 1 TB
Monitor/Display Make & Model: AOC 28" 1920 x 1080
Corel programs: VS X10; PSP 2018; MS3D; ASP 3

Re: PSP x9 & Win10 Creator's Update

Postby JoeB » Mon Nov 20, 2017 7:00 pm

Ken Berry wrote:Uninstalling the CU will not achieve much, Joe, since it will appear again, and probably install again at the designated install time if the computer is left running.


I was afraid of that. One of the reasons I've stuck with WIN 8.1 is that there are no forced updates that might disrupt something. While the CU update might not have been the culprit, various forced WIN10 updates have been the culprit for causing various incompatibility issues with some programs and/or drivers for other users, although often those issues can, as you suggested, be cleared up by clean reinstalls of the affected programs or, if a driver issue, getting the latest driver - assuming one is available. :-)
Regards,

JoeB
Using PSP 2018, 32-bit
JoeB
 
Posts: 1449
Joined: Fri Mar 28, 2008 10:04 pm
Location: Canada
operating_system: Windows 8.1
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: LENOVO 4524PE4 ThinkCentre M91p
processor: 3.10 gigahertz Intel Quad Core i5-2400
ram: 8 GB
Hard_Drive_Capacity: 4.6 TB
Corel programs: PSP 9, X7 to 2018, 32 & 64-bit

Re: PSP x9 & Win10 Creator's Update

Postby karebai » Tue Nov 21, 2017 11:28 pm

Thanks Ken & JoeB .

Thought I might have to reset, will give it a go and hopefully that will fix it.

K
karebai
 
Posts: 21
Joined: Fri Dec 02, 2011 6:24 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
processor: AMD DualCore A9-9410
ram: 8GB
Video Card: AMD R5
Hard_Drive_Capacity: 1TB
Corel programs: PSP X5; PSP X8 Ultimate: PSP X9

Re: PSP x9 & Win10 Creator's Update

Postby karebai » Wed Nov 22, 2017 5:41 am

Reset fixed my problem, thanks Ken.
karebai
 
Posts: 21
Joined: Fri Dec 02, 2011 6:24 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
processor: AMD DualCore A9-9410
ram: 8GB
Video Card: AMD R5
Hard_Drive_Capacity: 1TB
Corel programs: PSP X5; PSP X8 Ultimate: PSP X9


Return to Paint Shop Pro

Who is online

Users browsing this forum: hartpaul, MikeFromMesa and 20 guests