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Paint Shop Pro 2018 crash with Print

Corel Paint Shop Pro

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Re: Paint Shop Pro 2018 crash with Print

Postby lata » Tue Oct 10, 2017 1:54 pm

Hi

Not that it helps if you are having crash problems.
I installed the trial version 2018 64 bit, I assume it was 64 bit?, since uninstalled.

No problems with crashes using HP Officejet 7510
Regards Trevor
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Re: Paint Shop Pro 2018 crash with Print

Postby mrivner » Tue Nov 14, 2017 3:56 am

I am having the same problem. This problem needs to be fixed. I did call HP about it and their stance is "Since all other programs are compatible with our drivers this is a Corel issue" I am having no other issues with my printer other than this crash problem with PSP. This happens with X9 and X8 as well. I agree with HP, Corel needs to fix the issue. Every year I send Corel money to buy the most recent version of their software they need to fix problems like this which crash their software.
Regards,
Michael
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Re: Paint Shop Pro 2018 crash with Print

Postby heybob14evr » Tue Nov 14, 2017 4:15 pm

I have been fighting to resolve this problem for 8 days now. I first experienced it when I installed my (new) HP OfficeJet Pro 6978 All-in-One printer. Until 8 days ago I had been printing (using the 64-bit version of PaintShopPro 2018 Ultimate) using my 1-year old Epson XP-820 printer. The only problem I had was that the print output was darker than the screen display on my HP DV8000 laptop. I was told by secondary support tech that my driver service had expired and would have to be renewed ($200 for one year). My solution: buy a new printer, hence the beginning of this saga. I decided on the aforementioned 6978. I have a long string of e-mail exchanges with Corel support, who appear to be totally unaware of this problem, in spite of the obvious complaints registered regarding the "Tab Control Failed to Initialize" error. Additionally, I spent hours on the phone with secondary support yesterday. Their tech re-traced all my previous trials and concluded that my 3-year old laptop needed updating. He offered me a plan for 2 years unlimited support for $300. His being the second opinion I opted to subscribe. My expenditure at this point...$413 (plus, of course the cost of the program). Since Corel has ostensibly been aware of, and oblivious to, this problem for many months, I am motivated to file a formal complaint, but the question is: "With Whom?". I have used, and upgraded, PSP versions for years, but am neareing the end of my loyalty to PSP and Corel. Shame on you, Corel!
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Re: Paint Shop Pro 2018 crash with Print

Postby brucet » Tue Nov 14, 2017 8:26 pm

I would have suggested ignoring PSP's printing issues and downloaded a trial of QImage. Great dedicated printing software.
PSP has some great features but if you are serious about printing then you need 'specialized' printing software.

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Re: Paint Shop Pro 2018 crash with Print

Postby heybob14evr » Tue Nov 14, 2017 8:29 pm

I will try it...THANK YOU!
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Re: Paint Shop Pro 2018 crash with Print

Postby Tenderfoot77 » Wed Dec 06, 2017 3:53 am

Tenderfoot77 wrote:Never had a printing problem with any Corel products before PSP2018 64-bit. Did a lot of research with Corel tech to no avail. 32-bit version printing works fine. If problem is related to TWAIN driver(s), then it would explain my situation as I've just recently bought a new HP OfficeJet 7740 and it seems that's when my issues started. Other than contacting HP, I guess I'll use something else to print my 64-bit work.

So... here I am now on Dec 5 2017 and having thought the problem was resolved after my last message and numerous contacts with Corel support. Unfortunately, I'm back to square one where 64-bit printing still won't work, I'm still getting that "tab control failed to initialize" message. Really fed up. I'll definitely be looking for a replacement type of software in the new year. Too busy right now with the Christmas holidays and the numerous photos I'll be taking to be faring around with a non-functional software. I don't even want to go back to any of my previous versions of Corel. I'm done.
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Re: Paint Shop Pro 2018 crash with Print

Postby brucet » Wed Dec 06, 2017 9:42 pm

For numerous reasons I never use PSP for any printing. Soft proofing being one. Color management another. I use QImage for all my printing. It's a specialised printing program that now has grow to include quite a few editing tools. Their forum is also very helpful.

I'm a strong believer in specialised tools. PSP is now trying to a one stop shop. Corel needs to step back and decide on where PSP will end up on its current path.

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