NEW! Corel PaintShop Pro 2018

Paint Shop Pro 2018 crash with Print

Corel Paint Shop Pro

Moderator: trueblue

Paint Shop Pro 2018 crash with Print

Postby skiqueen58 » Mon Aug 14, 2017 10:31 pm

Paint Shop Pro 2018 crashes when you selct Print
Error says - Tab Control Fails to Initialize

Then program says stop working CLOSE

Help

Just bought this and need to print from software

Gayle
skiqueen58
 
Posts: 4
Joined: Mon Aug 14, 2017 10:20 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
Hard_Drive_Capacity: 1 TB
Monitor/Display Make & Model: HP
Corel programs: Paint Shop Peo 2018 Ultimate

Re: Paint Shop Pro 2018 crash with Print

Postby JoeB » Tue Aug 15, 2017 2:09 am

It prints fine for me. Do you even get the print dialogue box when you press Print, or does it crash immediately as soon as you press the Print icon or use the menu item File>Print?
Regards,

JoeB
Using PSP 2018, 32-bit
JoeB
 
Posts: 1449
Joined: Fri Mar 28, 2008 10:04 pm
Location: Canada
operating_system: Windows 8.1
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: LENOVO 4524PE4 ThinkCentre M91p
processor: 3.10 gigahertz Intel Quad Core i5-2400
ram: 8 GB
Hard_Drive_Capacity: 4.6 TB
Corel programs: PSP 9, X7 to 2018, 32 & 64-bit

Re: Paint Shop Pro 2018 crash with Print

Postby skiqueen58 » Tue Aug 15, 2017 2:54 am

The print dialogue box appears but it is showing partially with overlays on it. Then a box comes up to say Tab Control fails to initialize.
skiqueen58
 
Posts: 4
Joined: Mon Aug 14, 2017 10:20 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
Hard_Drive_Capacity: 1 TB
Monitor/Display Make & Model: HP
Corel programs: Paint Shop Peo 2018 Ultimate

Re: Paint Shop Pro 2018 crash with Print

Postby JoeB » Tue Aug 15, 2017 3:14 am

skiqueen58 wrote:The print dialogue box appears but it is showing partially with overlays on it. Then a box comes up to say Tab Control fails to initialize.


What do you mean by overlays. Could you take a screenshot and post it here? Also, that in itself isn't a crash if you are able to close the dialogue and PSP still works. Can you do that or do you have to exit PSP by using Task Manager?
Regards,

JoeB
Using PSP 2018, 32-bit
JoeB
 
Posts: 1449
Joined: Fri Mar 28, 2008 10:04 pm
Location: Canada
operating_system: Windows 8.1
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: LENOVO 4524PE4 ThinkCentre M91p
processor: 3.10 gigahertz Intel Quad Core i5-2400
ram: 8 GB
Hard_Drive_Capacity: 4.6 TB
Corel programs: PSP 9, X7 to 2018, 32 & 64-bit

Re: Paint Shop Pro 2018 crash with Print

Postby skiqueen58 » Sun Aug 20, 2017 6:48 pm

I have screen shots but really busy with daughters wedding. This was why I purchased next release. Been an owner of PPS since early 90's

This thing will not let me add the file of the screen shots. Below I open upload attachment. When I get the screen shot a .png file and say add fill you give me an error that it has to be bigger than 0 pixels. Well I see it in paint so why cannot I attach here.


I have to do everything in publisher after I edit pictures and bring them in at inserted images just to print. DO NOT HAVE TIME FOR THIS.
skiqueen58
 
Posts: 4
Joined: Mon Aug 14, 2017 10:20 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
Hard_Drive_Capacity: 1 TB
Monitor/Display Make & Model: HP
Corel programs: Paint Shop Peo 2018 Ultimate

Re: Paint Shop Pro 2018 crash with Print

Postby skiqueen58 » Sun Aug 20, 2017 6:57 pm

Here are the screen shots. They had to be resized. UGH This is the series of events.
1. Tab control fails
2.weird print screen shot of overlayed screens
3. Program closes
Attachments
2017-08-15.png
Tab control failed to initialize. hit ok then next pic
2017-08-15 (3).png
overlay of print screen than automatically to last pic and closes PPS
2017-08-15 (2).jpg
forces closing of pps. This is 3rd screen that pops up
skiqueen58
 
Posts: 4
Joined: Mon Aug 14, 2017 10:20 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
Hard_Drive_Capacity: 1 TB
Monitor/Display Make & Model: HP
Corel programs: Paint Shop Peo 2018 Ultimate

Re: Paint Shop Pro 2018 crash with Print

Postby josephlin » Tue Aug 22, 2017 2:29 pm

Hi Skiqueen58,

We are so sorry knowing you are encountering this crash issue at this kind of important moment. :cry: We would like to assist you to solve this issue but we may need more information for reference.

1. Can PSPX9 or older version reproduce the same crash issue?
2. Can other application (Paint or Word) duplicate the crash issue when you use a print function?

Before we can figure out the root cause, one idea that we can offer to you for trying. We are wondering if the crash caused by the printer driver isn't compatible or other cases. Can you update your printer driver to the newest version? Try it and offer more information to us. Thank you.


skiqueen58 wrote:Here are the screen shots. They had to be resized. UGH This is the series of events.
1. Tab control fails
2.weird print screen shot of overlayed screens
3. Program closes


Cheers
Joseph Lin
Product Manager, Corel PaintShop Pro / AfterShot Pro
josephlin
Corel
 
Posts: 110
Joined: Mon Jul 12, 2010 2:44 am
operating_system: Windows 7 Ultimate
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Intel 6 series_C200
processor: Inte i5-2500k
ram: 4GB
Video Card: nVidia GTX 550i
sound_card: Singmatel
Hard_Drive_Capacity: 1TB

Re: Paint Shop Pro 2018 crash with Print

Postby BeastModeMarshawn » Thu Aug 31, 2017 7:16 pm

I have been a PSP customer for years and I bought this new version for the very same reason as the poster, I had irreparable printing problems with PSP X9. Every time I would try to print it would crash. And NOW I'm having the exact same issue as this person is having. GRRRR. Would love to figure this out.
BeastModeMarshawn
 
Posts: 1
Joined: Thu Aug 31, 2017 7:09 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASRock Z77 Extreme4
processor: Intel Core i5 3570K 3.40GHz- Ivy Bridge 22n
ram: 24GB
Video Card: 4095MB NVIDIA GeForce GTX 1070
sound_card: Sound Blaster Omni Surround 5.1
Hard_Drive_Capacity: 4TB
Monitor/Display Make & Model: LG 27MP65
Corel programs: Paint Shop Pro 2018 64 bit

Re: Paint Shop Pro 2018 crash with Print

Postby DLewis13 » Sun Oct 08, 2017 1:28 pm

With all the reminders to update Pro X9 to version X, I don't think so, since this print problem seems to affect both.
Hard to believe no one knows of a fix for a bug that has been around so long.
Would be nice to get a fix, quite a pain no being able to to print directly from Paint Shop Pro.
DLewis13
 
Posts: 3
Joined: Sun Oct 08, 2017 1:13 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: unknown
processor: Intel
ram: 6gb
Video Card: on board
sound_card: on board
Hard_Drive_Capacity: 500gb
Monitor/Display Make & Model: Acer
Corel programs: Paint Shop Pro X9

Re: Paint Shop Pro 2018 crash with Print

Postby DLewis13 » Sun Oct 08, 2017 1:45 pm

Update: Print problem seems to only affect 64bit version. Just tested with 32bit version and print worked fine.
Caught me by surprise, would think this would have been duplicated before now.

With all the reminders to update Pro X9 to version X, I don't think so, since this print problem seems to affect both.
Hard to believe no one knows of a fix for a bug that has been around so long.
Would be nice to get a fix, quite a pain no being able to to print directly from Paint Shop Pro.
DLewis13
 
Posts: 3
Joined: Sun Oct 08, 2017 1:13 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: unknown
processor: Intel
ram: 6gb
Video Card: on board
sound_card: on board
Hard_Drive_Capacity: 500gb
Monitor/Display Make & Model: Acer
Corel programs: Paint Shop Pro X9

Re: Paint Shop Pro 2018 crash with Print

Postby lata » Sun Oct 08, 2017 1:52 pm

Hi

I read a reply by Ken Berry regarding Twain drivers not being supported by 64 bit, so if your printer uses Twain then you would only be able to print using 32 bit versions.
Although a message to that effect would be better than crashing the program?

The Twain issue was relating to Scanners, sorry was just a thought?
Regards Trevor
User avatar
lata
Site Admin
 
Posts: 9496
Joined: Thu Jan 19, 2012 6:21 am
Location: UK
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X.0x
processor: 4.10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: Video Studio, PSP, PI X3, MS3D

Re: Paint Shop Pro 2018 crash with Print

Postby DLewis13 » Sun Oct 08, 2017 1:59 pm

HP Officejet 8710 all-in-one that includes scanner. Suppose that could be the problem.

Caught me by surprise, would think this would have been duplicated before now.

With all the reminders to update Pro X9 to version X, I don't think so, since this print problem seems to affect both.
Hard to believe no one knows of a fix for a bug that has been around so long.
Would be nice to get a fix, quite a pain no being able to to print directly from Paint Shop Pro.
Last edited by DLewis13 on Sun Oct 08, 2017 3:25 pm, edited 1 time in total.
DLewis13
 
Posts: 3
Joined: Sun Oct 08, 2017 1:13 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: unknown
processor: Intel
ram: 6gb
Video Card: on board
sound_card: on board
Hard_Drive_Capacity: 500gb
Monitor/Display Make & Model: Acer
Corel programs: Paint Shop Pro X9

Re: Paint Shop Pro 2018 crash with Print

Postby lata » Sun Oct 08, 2017 2:18 pm

Hi
Using X9 version 19.2.0.7 64 bit
HP Office Jet 7510 does not crash when printing
Regards Trevor
User avatar
lata
Site Admin
 
Posts: 9496
Joined: Thu Jan 19, 2012 6:21 am
Location: UK
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X.0x
processor: 4.10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: Video Studio, PSP, PI X3, MS3D

Re: Paint Shop Pro 2018 crash with Print

Postby hartpaul » Mon Oct 09, 2017 2:31 am

Can all those with problems try using the 32 bit version of PSP and see if the problem still occurs.

I rarely ever use PSP to print anyway, preferring to save the image and then print it through Irfanview.
You can print single images easily through Irfanview and if you require composite or template composite images you can still create them in PSP , save them to a folder and then print them out using Irfanview.

I just tested the File > Print with a layout of 3 images on both the 32 bit and 64 bit versions of PSP 2018 and Canon IP 4700 printer (fairly old) and had no problems with either.
Systems XP, Win7, Win 8.1,Win 10 Version 1607 Build 14393.1770
hartpaul
Advisor
 
Posts: 1858
Joined: Tue Mar 20, 2012 3:38 pm
Location: Australia
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: AsusTex P7P55D
processor: IntelCore I 5 2.67 Ghz
ram: 8 Gb
Video Card: Nvidia GeForce GTX 460
sound_card: Nvidia High Definition Audio
Hard_Drive_Capacity: 2000 Gb
Monitor/Display Make & Model: BenQ T2200HD
Corel programs: PSP8,X2 to X9,2018

Re: Paint Shop Pro 2018 crash with Print

Postby Tenderfoot77 » Tue Oct 10, 2017 1:01 pm

Never had a printing problem with any Corel products before PSP2018 64-bit. Did a lot of research with Corel tech to no avail. 32-bit version printing works fine. If problem is related to TWAIN driver(s), then it would explain my situation as I've just recently bought a new HP OfficeJet 7740 and it seems that's when my issues started. Other than contacting HP, I guess I'll use something else to print my 64-bit work.
Tenderfoot77
 
Posts: 2
Joined: Mon Oct 09, 2017 4:44 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Gigabit
processor: 4-core 3.4Mhz
ram: 64MB
Video Card: NVidia GTX 770
sound_card: Internal
Hard_Drive_Capacity: 6.2T
Monitor/Display Make & Model: Samsung SynchMaster P2770
Corel programs: PSP2018, X9, X8, Video Studio 10, 9, 8

Next

Return to Paint Shop Pro

Who is online

Users browsing this forum: No registered users and 18 guests