"Corel PaintShop Pro X4 has stopped working"

Postby zukester on Mon Jan 16, 2012 4:36 pm

Getting the error message "Corel PaintShop Pro X4 has stopped working". So far no workaround discovered, still does not work.

OS: Windows 7 Home Premium, fully current with updates.
Memory: 8GM RAM
1 TB HD in each C; and E:
CPU: AMD Phenom 3GHz processor
GPU: ATI Radeon Graphic 3100

First installed in Windows 7 in

C:\Program Files (x86)\Corel\Corel PaintShop Pro X4\Corel PaintShop Pro.exe,
then in
E:\Program Files (x86)\Corel\Corel PaintShop Pro X4\Corel PaintShop Pro.exe (currently)

1. Installed, that error message
2. Patch, that error message
3. Removed, rebooted, e-installed, that error
4. Rebooted, reinstalled in XP, Works in XP! (I need it in Windows 7)
5. Removed ESET (needs to be relicensed anyways, this is priority right now)
6. Spybot shut down
7. Everything else works
8. Have been with PSP since JASC owned it as 4.0 (?) back in the mid 90s.
9. Frustrated with no answers, no solutions.

No AV, Spyware checkers, Malware checkers running. I took ownership of, have all permissions to and "Run as Administrator" Corel PaintShop Pro.exe

HEEEEEEEEEEEEEEELP!

**************************************************************************************************************************************
**************************************************************************************************************************************
This is the application log:
Log Name: Application
Source: Application Error
Date: 1/16/2012 5:39:18 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: bob2
Description:
Faulting application name: Corel PaintShop Pro.exe, version: 14.0.0.121, time stamp: 0x4e702fa6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc00000fd
Fault offset: 0x73d2e2d4
Faulting process id: 0x13e4
Faulting application start time: 0x01ccd49facce90ff
Faulting application path: E:\Program Files (x86)\Corel\Corel PaintShop Pro X4\Corel PaintShop Pro.exe
Faulting module path: unknown
Report Id: ecaf420c-4092-11e1-8693-90e6bad93d08
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-01-16T22:39:18.000000000Z" />
<EventRecordID>27376</EventRecordID>
<Channel>Application</Channel>
<Computer>bob2</Computer>
<Security />
</System>
<EventData>
<Data>Corel PaintShop Pro.exe</Data>
<Data>14.0.0.121</Data>
<Data>4e702fa6</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c00000fd</Data>
<Data>73d2e2d4</Data>
<Data>13e4</Data>
<Data>01ccd49facce90ff</Data>
<Data>E:\Program Files (x86)\Corel\Corel PaintShop Pro X4\Corel PaintShop Pro.exe</Data>
<Data>unknown</Data>
<Data>ecaf420c-4092-11e1-8693-90e6bad93d08</Data>
</EventData>
</Event>
zukester
 
Posts: 2
Joined: Mon Jan 16, 2012 2:31 pm
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ZT Systems
processor: AMD 3.0 GHz
ram: 8 GB
Video Card: ATI Radeon 3100
sound_card: Creative Audigy 2 SoundBlaster
Hard_Drive_Capacity: 1 TB
Monitor/Display Make & Model: MAG Innovation CRT (not flat)

Re: "Corel PaintShop Pro X4 has stopped working"

Postby Ireadyu on Wed Jun 06, 2012 7:29 pm

First did it work once. Use normal speed for the memory, no cache, no accelerator, no cache for the video card to see if it is an hardware problem.
Is the combination of the AMD Semptron CPU with the HD3100 GPU has some issues especially with windows 7 64bits?
Install PSP4X on another machine that has an Intel CPU and a similar GPU (if you have access to another PC)
Ireadyu
 
Posts: 1
Joined: Wed Jun 06, 2012 4:52 pm
operating_system: Windows XP Pro
System_Drive: H

Re: "Corel PaintShop Pro X4 has stopped working"

Postby df on Wed Jun 06, 2012 11:49 pm

2. Patch, that error message

version: 14.0.0.121

It would appear that either patch 1 or 2 did not take. Have you tried both patches?
http://www.corel.com/corel/pages/index. ... id=3000009
The version number after patch 1 is successful is 14.1.0.5, for patch 2 is 14.2.0.1


Assuming you have a third party firewall that you disable verify that the Windows Firewall isn't re-enabling as a result. Some third party firewalls give the option within the program to disable the Win FW, with the third party FW disabled it may revert to on.

There is a trick you could try. Go into your Control Panel and create a new account in Windows. In the brand new account try to install PSP. If it works it installs for all accounts and you can even delete the new account.
Regards, Dan

"Smoke me a kipper, I'll be back for breakfast."
df
 
Posts: 991
Joined: Mon Feb 08, 2010 11:21 pm
Location: Washington State
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ECS MCP61M-M3 7.0
processor: 3.10 gigahertz AMD Phenom II X2 550
ram: 8gb
Video Card: MSI N8400GS-MD1GD3H LP
sound_card: onboard sound
Hard_Drive_Capacity: 4.5 Tb
Monitor/Display Make & Model: Acer X223W & Acer X203H

Re: "Corel PaintShop Pro X4 has stopped working"

Postby zukester on Thu Jun 07, 2012 12:23 am

I got it working, found a swolution some place, forgot what it was, but it is working. Wish I knew what the solution was, but it took a while to find it online some place.

THanks so much
Bob Z.
zukester
 
Posts: 2
Joined: Mon Jan 16, 2012 2:31 pm
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ZT Systems
processor: AMD 3.0 GHz
ram: 8 GB
Video Card: ATI Radeon 3100
sound_card: Creative Audigy 2 SoundBlaster
Hard_Drive_Capacity: 1 TB
Monitor/Display Make & Model: MAG Innovation CRT (not flat)


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