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Unable to install PSP4.

PostPosted: Sat Oct 08, 2011 3:27 pm
by Howie
Today I purchased the full version of PSP4, but stupidly I uninstalled the trial-version first. Now I am getting
Code: Select all
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Corel PaintShop Pro X4
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Your system has not been modified. To complete installation at another time, please run setup again.
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OK   
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Is there a clean-up tool out there similar to PSP3?

Re: Unable to install PSP4.

PostPosted: Sat Oct 08, 2011 9:39 pm
by df
You should have left the trial version active and just used the activation code to unlock it (or whatever Corel calls it).
How did you uninstall the trial version? Have you checked the install/remove programs to see if it's still there? If so try to uninstall again.
What security programs do you have running? Firewall program? Antimalware?
Have you turned off UAC (User Account Control)?
Have you tried running the installer file as an Administrator? (right click, run as admin or properties> run as admin)
You may try creating a different account in Windows and installing in the new account. If that works you'll then be able to delete the new account after you verify you can use the software in the main account.

Re: Unable to install PSP4.

PostPosted: Sat Oct 08, 2011 10:23 pm
by Howie
Hi, Dan - evrything You described has been tried, and I even created a admin-account, but I am still stuck with the same error-message.

Re: Unable to install PSP4.

PostPosted: Sat Oct 08, 2011 10:37 pm
by Ken Berry
Although perhaps not precisely similar, you might want to look at this detailed response to another user having difficulty installing: viewtopic.php?p=227582#p227582

Re: Unable to install PSP4.

PostPosted: Sat Oct 08, 2011 10:58 pm
by Howie
Hi Ken - tried these suggestions too, but still stuck.

Re: Unable to install PSP4.

PostPosted: Sun Oct 09, 2011 4:34 am
by JStanley
deleted

Re: Unable to install PSP4.

PostPosted: Sun Oct 09, 2011 3:51 pm
by bkz
I'm having the same problem but never installed the trial version. I've got Photo Pro X3 installed and am trying to install Pro X4 from a dvd (purchased the boxed version).

Re: Unable to install PSP4.

PostPosted: Sun Oct 09, 2011 6:30 pm
by df
Again, what security programs do you have?

Re: Unable to install PSP4.

PostPosted: Sun Oct 09, 2011 8:20 pm
by bkz
I've got Microsoft Security Essentials. I turned off real-time protection and turned off my firewall but got the same message.

Re: Unable to install PSP4.

PostPosted: Sun Oct 09, 2011 11:12 pm
by bkz
OK, got it! Needed to turn off Microsoft Security Essentials real-time protection:
MSE / Settings / Real-time protection / Uncheck "Turn on real-time protection"
Then REBOOT
Then try the PSP X4 installation

The installation completed successfully.

Re: Unable to install PSP4.

PostPosted: Mon Oct 10, 2011 2:41 pm
by Howie
My problem solved too - today I got the PSP4 clean-up tool from Corel Support.

Re: Unable to install PSP4.

PostPosted: Mon Oct 10, 2011 3:57 pm
by Howie
Oops!!! I was a little too fast - I managed to install the program, but there is no launch-icon (exe) in the programs-group nor in the folder where the program is installed. I have installed on an admin-account with clean boot and antivirus/firewall turned off as suggested by Corel Support. What else can be done now?

Image

Re: Unable to install PSP4.

PostPosted: Mon Oct 10, 2011 6:14 pm
by Kathy_9
Mine is located here C:\Program Files (x86)\Corel\Corel PaintShop Pro X4.

Re: Unable to install PSP4.

PostPosted: Mon Oct 10, 2011 6:41 pm
by Howie
Kathy_9 wrote:Mine is located here C:\Program Files (x86)\Corel\Corel PaintShop Pro X4.



Tried that too, but with the same result.
I simply don't understand why it schould be so difficult installing PSP4 - I do not have similar problems with other programs.

Re: Unable to install PSP4.

PostPosted: Mon Oct 10, 2011 11:35 pm
by teknisyan
You may want to reply to the Corel Support that provided you the email, So that they can continue with the steps that they provided you.