painter essentials 4 crashes on startup

Corel Paint Shop Pro

Moderator: trueblue

painter essentials 4 crashes on startup

Postby Papa Fisheye on Thu Jun 30, 2011 3:48 am

Please direct me to the right forum if this product isn't discussed here. As some know, it comes on the installation CD of PSPX3.

Quite simply, three seconds after double clicking the program icon, I get this. I'm on the second installation. Patches won't install. I get the message " product that needs to be updated not found" or something similar.

I've researced the web, but fall short on solution. One thing I've read is that large amounts of system RAM cause trouble.

Thanks,
PS
:shock:
Attachments
paint essentials 4 crash screen.jpg
Papa Fisheye
 
Posts: 12
Joined: Mon May 09, 2011 9:27 pm
operating_system: Windows 7 Professional
System_Drive: C
32bit or 64bit: 64 Bit
processor: INTEL CORE i7-930 8MB L2 CACHE 2.80 GHz
ram: 12GB
Video Card: ATI RADEON HD 5770 1024MB GDDR5
sound_card: REALTEK USB 2.0 CARD
Hard_Drive_Capacity: 4TB
Monitor/Display Make & Model: DELL S2409W LCD MONITOR

Re: painter essentials 4 crashes on startup

Postby Ken Berry on Thu Jun 30, 2011 4:34 am

Sorry -- but this set of forums does not handle Painter or Painter Essentials. There is a whole different set of Corel communities for the 'art' side of things. You will find the Painter Essentials forum at http://essentialscafe.com/Default.aspx
Ken Berry
User avatar
Ken Berry
Site Admin
 
Posts: 16061
Joined: Fri Dec 10, 2004 9:36 pm
Location: Levin, New Zealand
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Hewlett-Packard 17FB 10.58
processor: i7 2.2 GHz
ram: 4 GB
Video Card: Radeon HD 7690M XT 1 GB RAM
sound_card: On Board Intel
Hard_Drive_Capacity: 640 GB
Monitor/Display Make & Model: BENQ G2420 HD 1920x1080 24"

Re: painter essentials 4 crashes on startup

Postby Papa Fisheye on Thu Jun 30, 2011 4:42 am

Thanks for the link!
Papa Fisheye
 
Posts: 12
Joined: Mon May 09, 2011 9:27 pm
operating_system: Windows 7 Professional
System_Drive: C
32bit or 64bit: 64 Bit
processor: INTEL CORE i7-930 8MB L2 CACHE 2.80 GHz
ram: 12GB
Video Card: ATI RADEON HD 5770 1024MB GDDR5
sound_card: REALTEK USB 2.0 CARD
Hard_Drive_Capacity: 4TB
Monitor/Display Make & Model: DELL S2409W LCD MONITOR

Re: painter essentials 4 crashes on startup

Postby Simone Corel UK on Thu Jun 30, 2011 12:51 pm

Let me mention that Painter Essentials 4 will not run on Windows 7 64 bit. It's a 32-bit program and only works on a 32-bit machine.
I work for the Corel UK Support. I will not give technical support through this forum and my answer is only related to this thread.
Simone Corel UK
Corel
 
Posts: 302
Joined: Sun Feb 28, 2010 6:59 am
Location: UK, Maidenhead, Berkshire
operating_system: Windows 8
System_Drive: C
32bit or 64bit: 64 Bit

Re: painter essentials 4 crashes on startup

Postby LeviFiction on Thu Jun 30, 2011 1:17 pm

Oh, so then it shouldn't be running on my machine. I'll let it know that it can crash now and stop working now. Honestly it should know better than to be running on a 64-bit machine.
LeviFiction
Advisor
 
Posts: 3271
Joined: Thu Oct 02, 2008 1:07 pm
Location: USA
operating_system: Windows 8 Pro
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK Computer Inc. K52F 1.0
processor: 2.53 gigahertz Intel Core i5 M 460
ram: 4GB
Video Card: Intel[R] HD Graphics
sound_card: Conexant SmartAudio HD
Hard_Drive_Capacity: 500GB

Re: painter essentials 4 crashes on startup

Postby Papa Fisheye on Thu Jun 30, 2011 2:02 pm

People give different answers on the 64 bit subject, but officially it's supposed to work according to Microsoft and Corel, although Microsoft specifically says it works on Window 7 64 Bit and Corel just says it's compatible with Windows 7, without mentioning 64 bit or 32 bit.

http://www.microsoft.com/Windows/compat ... &os=64-bit

http://www.corel.com/servlet/Satellite/ ... 4516325170
Papa Fisheye
 
Posts: 12
Joined: Mon May 09, 2011 9:27 pm
operating_system: Windows 7 Professional
System_Drive: C
32bit or 64bit: 64 Bit
processor: INTEL CORE i7-930 8MB L2 CACHE 2.80 GHz
ram: 12GB
Video Card: ATI RADEON HD 5770 1024MB GDDR5
sound_card: REALTEK USB 2.0 CARD
Hard_Drive_Capacity: 4TB
Monitor/Display Make & Model: DELL S2409W LCD MONITOR

Re: painter essentials 4 crashes on startup

Postby Ron P. on Thu Jun 30, 2011 2:22 pm

That's correct, there are different interpretations. If I'm not mistaken, and if I am, someone will correct me on this, PSP X3 is not a true 64 bit application, yet it runs on 64 bit OS.
Ron Petersen, Web Board Administrator
User avatar
Ron P.
Site Admin
 
Posts: 12017
Joined: Tue May 10, 2005 12:45 am
Location: Kansas, USA
operating_system: Windows 8
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Hewlett-Packard 2AF3 1.0
processor: 3.40 gigahertz Intel Core i7-4770
ram: 16GB
Video Card: NVIDIA GeForce GTX 645
sound_card: NVIDIA High Definition Audio
Hard_Drive_Capacity: 4TB
Monitor/Display Make & Model: Dell SE198WFP-Desktop

Re: painter essentials 4 crashes on startup

Postby LeviFiction on Thu Jun 30, 2011 2:33 pm

Yes PSP (any version) is only a 32-bit program and it runs just fine on Windows 64-bit. Now some say that their programs are "compatible" with 64-bit machines which only means that they know that it'll run on a 64-bit machine. But unless the program itself is 64-bit it doesn't make any difference whether or not your OS is. 32-bit programs, if that's all you're looking at, run perfectly well on 64-bit machines (Vista might have issues but that's because it's 64-bit version ate up a lot of memory and resources Windows 7 is better) because the OS has been designed to run them. Probably the only time you're going to run into problems with 64 vs 32 is if you try to run a 64-bit program on a 32-bit OS not the other way around.
LeviFiction
Advisor
 
Posts: 3271
Joined: Thu Oct 02, 2008 1:07 pm
Location: USA
operating_system: Windows 8 Pro
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK Computer Inc. K52F 1.0
processor: 2.53 gigahertz Intel Core i5 M 460
ram: 4GB
Video Card: Intel[R] HD Graphics
sound_card: Conexant SmartAudio HD
Hard_Drive_Capacity: 500GB

Re: painter essentials 4 crashes on startup

Postby Simone Corel UK on Thu Jun 30, 2011 2:36 pm

Let's explain: please open the links

We have Painter Ess 4 as single version, works on XP and Vista both 32-bit http://www.corel.com/servlet/Satellite/gb/en/Product/1190317151777#tabview=tab0

We have a Painter Ess 4 as part of the PSPPX3 Ultimate, which works on XP, Vista and Windows 7, all 32-bit systems only.: http://www.corel.com/servlet/Satellite/gb/en/Product/1184951547051#versionTabview=tab1&tabview=tab0

Painter Ess 4 in PSPPX3 was updated in order to work on Windows 7 32bit, however the program itself wasn't made for Windows 7. All customers I got, experienced crashes and it also crashed on our test machine. There might be a 7 64-bit system out there which works with Painter Ess 4 (PSPP one), however, this doesn't mean it should work.

We have no information when a Painter Ess for Windows 7 (32-bit and 64-bit) will come out. :(
I work for the Corel UK Support. I will not give technical support through this forum and my answer is only related to this thread.
Simone Corel UK
Corel
 
Posts: 302
Joined: Sun Feb 28, 2010 6:59 am
Location: UK, Maidenhead, Berkshire
operating_system: Windows 8
System_Drive: C
32bit or 64bit: 64 Bit

Re: painter essentials 4 crashes on startup

Postby LeviFiction on Thu Jun 30, 2011 2:45 pm

I hold out no hope for a 64-bit version with the way certain questions have been going on CorelYourWay website.

But even so, again Windows 7 64-bit runs 32-bit programs perfectly well. I can run old Windows 3.1 programs on Windows 7 64-bit (And they aren't even 32-bit programs). It's not 32 vs 64 that's the problem.
LeviFiction
Advisor
 
Posts: 3271
Joined: Thu Oct 02, 2008 1:07 pm
Location: USA
operating_system: Windows 8 Pro
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK Computer Inc. K52F 1.0
processor: 2.53 gigahertz Intel Core i5 M 460
ram: 4GB
Video Card: Intel[R] HD Graphics
sound_card: Conexant SmartAudio HD
Hard_Drive_Capacity: 500GB

Re: painter essentials 4 crashes on startup

Postby Papa Fisheye on Thu Jun 30, 2011 5:10 pm

"There might be a 7 64-bit system out there which works with Painter Ess 4 (PSPP one), however, this doesn't mean it should work."

I would say at this point it's not looking like PE4 and my Windows 7 64 Bit machine will get along - nevertheless, I'll keep trying. I posted to the forum at essentialscafe.com, and am waiting on their take.

I also mentioned in that forum about reading that some say large amounts of RAM are bothersome for PE4. With 12GB myself, I probably qualify for that. My alternatives at this time include installing PE4 on my old XP machine, and/or attempting to run an old version of Virtual Painter from 2005 on my 64 Bit Windows 7.

Thanks All

PF
:shock:
Papa Fisheye
 
Posts: 12
Joined: Mon May 09, 2011 9:27 pm
operating_system: Windows 7 Professional
System_Drive: C
32bit or 64bit: 64 Bit
processor: INTEL CORE i7-930 8MB L2 CACHE 2.80 GHz
ram: 12GB
Video Card: ATI RADEON HD 5770 1024MB GDDR5
sound_card: REALTEK USB 2.0 CARD
Hard_Drive_Capacity: 4TB
Monitor/Display Make & Model: DELL S2409W LCD MONITOR

Re: painter essentials 4 crashes on startup

Postby teknisyan on Fri Jul 01, 2011 12:50 am

Levi is correct, there are 32-bit program that can be run and installed on Windows 7 64-bit and there are 32-bit program that cannot be installed. The reason? My guess is better than yours, but just to make it official Painter Photo Essentials included with PaintShop Pro Photo X3 is also Windows 7 compatible, if you can install and use it on your Windows 7 64-bit program, you will be one of the lucky few, but that does not mean it will work on other people's computer.

I try everything I know to install the program on my computer but I cannot install it, it hangs at startup. So I just gave up and remove it.

To know the list of corel program that are compatible with Windows 7, http://corel.force.com/index/articles/e ... patibility
Like reading blogs?
About Tech
About Sports
Pnoy.Me - A URL Shortener
Follow me on Facebook & Twitter
User avatar
teknisyan
 
Posts: 2424
Joined: Wed Oct 06, 2010 4:18 pm
Location: Riyadh, KSA
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Sony Corporation VAIO
processor: Intel Corel i5
ram: 4 GB
Video Card: ATI Mobility Radeon HD 5650
sound_card: Realtek HD Audio
Hard_Drive_Capacity: 500 GB

Re: painter essentials 4 crashes on startup

Postby Papa Fisheye on Fri Jul 01, 2011 4:14 pm

I'm not one of the lucky few. It installs, but won't run. There's likely some workaround waiting to be discovered, so I'll stay on it, time and patience permitting.

Unrelated to this, the good news is that PSPX3 quit crashing once I started doing all of my adjustment previews in the preview window instead of on the image!

PF
:shock:
Papa Fisheye
 
Posts: 12
Joined: Mon May 09, 2011 9:27 pm
operating_system: Windows 7 Professional
System_Drive: C
32bit or 64bit: 64 Bit
processor: INTEL CORE i7-930 8MB L2 CACHE 2.80 GHz
ram: 12GB
Video Card: ATI RADEON HD 5770 1024MB GDDR5
sound_card: REALTEK USB 2.0 CARD
Hard_Drive_Capacity: 4TB
Monitor/Display Make & Model: DELL S2409W LCD MONITOR

Re: painter essentials 4 crashes on startup

Postby Kathy_9 on Fri Jul 01, 2011 10:29 pm

I have both Corel Painter Essentials 4 and Corel Painter Photo Essentials 4 and they came as freebies with different versions of PSP. Both run on my Windows 7 64 bit system. I recently had a crashing issue with Corel Painter Photo Essentials 4 and after running a repair through add/remove programs in the Control Panel it worked again, so you might want to try that.
Using PSP X6 without SP1 or SP2

http://www.flickr.com/photos/37153430@N03/
Kathy_9
 
Posts: 1003
Joined: Tue Nov 30, 2010 12:44 am
Location: USA
operating_system: Windows 7 Professional
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: MSI 2A9C
processor: 2.80 gigahertz Intel Core i7 860
ram: 8GB
Video Card: NVIDIA GeForce GT 220
sound_card: NVIDIA High Definition Audio
Hard_Drive_Capacity: 750GB
Monitor/Display Make & Model: HP 2010i 20" HD Ready LCD

Re: painter essentials 4 crashes on startup

Postby Papa Fisheye on Sun Jul 03, 2011 11:51 pm

Tried that....no dice. Thanks for the suggestion, though.

What keeps coming back are reports that the painter software won't run on systems that have large amounts of memory. With 12GB or RAM, I fit into that category.
Papa Fisheye
 
Posts: 12
Joined: Mon May 09, 2011 9:27 pm
operating_system: Windows 7 Professional
System_Drive: C
32bit or 64bit: 64 Bit
processor: INTEL CORE i7-930 8MB L2 CACHE 2.80 GHz
ram: 12GB
Video Card: ATI RADEON HD 5770 1024MB GDDR5
sound_card: REALTEK USB 2.0 CARD
Hard_Drive_Capacity: 4TB
Monitor/Display Make & Model: DELL S2409W LCD MONITOR

Next

Return to Paint Shop Pro

Who is online

Users browsing this forum: No registered users and 13 guests