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WinDVD Pro 12 - Gray window when trying to start

WinDVD Pro 12 - Gray window when trying to start

Postby mmr » Tue Sep 26, 2017 12:11 pm

Hi.

When i try to run WinDVD Pro 12 i get a gray window up - as if its trying to open a new menu.
this is a newly installation.

tried on multiple machines - even freshly installed machines.

Anyone have seen this issue ?
Attachments
windvdpro12.jpg
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Re: WinDVD Pro 12 - Gray window when trying to start

Postby lata » Tue Sep 26, 2017 4:26 pm

Hi

And welcome to the forums

I have WinDVD Pro11, that starts without problems.
I wonder if the program is trying to connect to the internet to show updates or advertisements.
If there is a problem with the server could cause problems.

Can you try disconnecting the internet then try running the program.

If the problem persists you should contact Corel Support, maybe try their Chat Line.
Regards Trevor
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Re: WinDVD Pro 12 - Gray window when trying to start

Postby c26hulby » Thu Oct 05, 2017 11:15 pm

I have same problem.
Roxio creator nxt 6 pro.
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Re: WinDVD Pro 12 - Gray window when trying to start

Postby mmr » Fri Oct 06, 2017 8:56 am

I had a ticket open with Corel.

Basicly they feked up.
In my case it is because of language - their product works if its English language windows and location.
I have Danish language and location.

see this msg from them.
Thank you for contacting Corel Technical Support.

I was informed that your issue is a known issue with WinDVD pro 12. It seems you are on a country outside US.

Please do not hesitate to contact us with any further questions.
------------

They said that their developers are working on it but i doubt it.
Because i found out that i when you install it on an english windows it populates all the needed folders.
danish language are missing some .html files.
so i copied around and then i got it to semi work.
still have 1 box that i need to klik on every time i start WinDVD before the main program starts.
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