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Can't re-install Video Pro 16

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Can't re-install Video Pro 16

Postby Larry Deckard » Thu Aug 28, 2014 8:18 pm

NOT A VALID KEY FOR SPECIFIED STATE
I re-downloaded and still got this message. Please help!
Just send me the key it's looking for or send me a boxed copy of the program. I've been a loyal Corel customer for a long time please help me out.
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Re: Can't re-install Video Pro 16

Postby skier-hughes » Thu Aug 28, 2014 8:48 pm

I'm sorry we are all only volunteers users here. No employees. You'll need to contact their customer services.
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Re: Can't re-install Video Pro 16

Postby Ken Berry » Thu Aug 28, 2014 8:58 pm

In addition, can you tell us if your version of VS X6 was an update version? If so, then you usually have to have the serial number of the previous version (to prove you validly bought the upgrade version) as well as the X6 serial number.
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Re: Can't re-install Video Pro 16

Postby lata » Sat Aug 30, 2014 10:00 am

Also where did you re-download the file from.
I did not think Corel provided a download link for X6 since the release of X7, unless you have paid for that option and additional support.

Was your original purchase a boxed version, a disc or download.

View your registered products via your Corel Account, you should be able to see your serial number making sure you are using the correct one.
Regards Trevor
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