I have to write an update to this topic. I have used offical Corel Support to solve this missed HW acceleration for Quadro 600. 28 Mar 2013 open Case
Case Number xxxx
I have currently Nvidia Quadro 600 card. But CVS doesn't use encoder hw
acceleration - this otpion is not set able in preferences and realy
encoder doesn't use hw acceleration but my old Nvidia 9500GT does.
Quadro 600 is surely graphics card with hw acceleration (CUDA and Open
What I have to do to use this feature declared by Corel in CVS ? 2 Apr 2013 Corel asked some information
In order to properly assist with troubleshooting your issue, I am going to
request some information regarding your computer. This will ensure a swift
and prompt response and allow me to make a sound technical judgement of
what possibly ails your application.
I require a copy of your DXDIAG report from your Windows OS.
To get the DXDIAG report, Click on Start >> In the Search Box type: dxdiag
and then press enter.
When the DirectX Diagnostic Tool window comes up, click on the Save All
Information button. Please save it as text file, and attach it to a reply
to this e-mail.3 Apr 2013 Corel asked some information
DXDIAG information sent to Corel5 Apr 2013 Corel's response
CUDA support has to be a certain version level. If you have the latest
drivers, you may be at Version 3. I believe Videostudio is Version 2
compatible only. To be sure, I have e-mailed my engineering team for the
answer to this. 9 Apr 2013 Corel's response
I am just following up with you to advise that I am still waiting for a
reply as to which version of CUDA is required for Videostudio. Thank you
for your continued patience.7 May 2013 Corel's mails
It has been confirmed that CUDA Version 2 is what Videostudio supports.
There has been an engineering request to provide said support. Please
watch our website for Service Packs and Updates that promote this
Thanks for letting us know about this issue. Our engineering department is
assessing it to determine whether it is a valid product defect. This
process can take some time. When the issue has been addressed, we will
send you additional information by email.
You can view the progress of your case at any time by logging in to your
account at http://www.corel.com
, and under the "Support" section, choose "Support
Cases."See the facts from Corel Support Case Page
I have currently Nvidia Quadro 600 card. But CVS doesn't use encoder hw acceleration - this otpion is not set able in preferences and realy encoder doesn't use hw acceleration but my old Nvidia 9500GT does. Quadro 600 is surely graphics card with hw accelaration (CUDA and Open CL). What I have to do to use this feature declared by Corel in CVS ?
Topic: Product Feedback
Sub-Topic: Feature Not Available
Product Family Video
Product Name: !QW Corel VideoStudio Pro/Ultimate X6
Serial Number: xxxxxxxxxxxxxxxxxxxxxxxx
Product Delivery: VideoStudio Ultimate
Operating System: Windows 7 - 64 bit
Performed By Date Details
Customer 2014-02-13 Hello? What's new in my case? Still without solution, relevant information?
Customer 2013-12-11 How do you handle my case please?
Customer 2013-07-09 Nothing changed after CVS X6 service pack 1. Could you say when it would be fixed please?
Customer 2013-05-06 Hello? What' new in my case? Still without solution, relevant information?CONCLUSION:1. Corel simply does not provide promised features.
2. Corel simply ignores clients.