Welcome to the forums,
The latest that I've been able to obtain from Corel, is that you first must open a support claim with. However since you're using a trial version, you will not get any support for it. After initiating a claim then after they reply, you can return to your account and attach files for them to review. I was also told that the dump files only contain information pertaining to driver files, ie; are pretty much useless to them. I know then why the prompt to email them the file. Don't know, just telling you what my exploration into this has revealed. So that leaves you here, depending on the members, users with a lot of experience, to help you. Not bragging on us, but I think we might be able to provide you with as much if not more than Corel's paid support staff..
First you need to do somethings;
- Go to the sticky thread Please Read this First Before Posting, read it, and provide as much of the information so we can more accurately help.
- When you're attempting to create your MPEG-4 video file, are you using one of the supplied templates, ie; Create Video File>MPEG-4...? If so which one?
Now I also want to thank you for completing
your system information in your profile. Most users just provide the bare minimum. In looking at yours, if you are working with hi-def formats, you're going to have some problems. It is really on the light-end of the spectrum. My desktop is more powerful, it is a AMD Athlon 64, 3200+
, and I run 2 GB of RAM, along with 2 separate internal HDDs, (total of 550 GB), setup so that the read/write is shared. With that I would not attempt to edit hi-def video. Just not enough there.